> For the complete documentation index, see [llms.txt](https://evidano.gitbook.io/ailyze-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://evidano.gitbook.io/ailyze-docs/troubleshooting/upload-issues.md).

# Upload Issues

Fixes for common problems when adding files to a project in Evidano.

This page helps you fix problems that come up when you add files to a project.

## "My file type isn't accepted / my file doesn't appear"

Each workflow only accepts certain file types, and the library lists only the types the current workflow can use.

| Workflow         | Accepts                                                      |
| ---------------- | ------------------------------------------------------------ |
| Analyze docx/pdf | `docx`, `pdf`, `txt`                                         |
| Analyze xlsx/csv | `xlsx`, `csv`                                                |
| Translate files  | `docx`, `pdf`, `xlsx`, `pptx`, `html`, `txt`, `xliff`, `srt` |
| Transcribe       | 30+ audio/video formats                                      |

1. Check the "Accepted formats" line at the bottom of the upload dialog.
2. Convert the file to an accepted type (for example, save a Google Doc as DOCX), or switch to the workflow that accepts it.
3. Note that CSV is not accepted for translation; you can only analyze it.

For the full list, see [Supported File Types](/ailyze-docs/reference/supported-file-types.md).

## "I hit a file or size limit"

Every workflow has a cap on how much you can add to one project. The caps (files per project, rows, characters, and file size) are listed in [Supported File Types](/ailyze-docs/reference/supported-file-types.md).

1. Split your data across more than one project.
2. Or trim an oversized file before uploading.

For all caps in one place, see [Plans, Limits & Credits](/ailyze-docs/reference/plans-limits-and-credits.md).

## "Where did my uploaded file go?"

Nothing is lost: every file you upload is saved to your file library so you can reuse it.

1. Look in the library on the create screen (search filters every folder at once), or open **Manage Files**.
2. Tick the file instead of uploading it again. In document analysis you can also drag it onto **Files to analyze**.

For more, see [Upload and Manage Files](/ailyze-docs/getting-started/upload-and-manage-files.md).

## "Cloud import isn't working"

Cloud imports need an active connection and a pop-up window, so a blocked pop-up or an expired login can stop them.

1. Re-authorize the connection when prompted, and allow pop-ups for the site.
2. For **Zoom**, remember that only cloud recordings you can access appear.
3. If it still fails, use the **Local Files** tab to upload from your computer instead.

## "The setup steps didn't appear"

In document analysis, the setup steps (**Files and context**, **Methodology**, and the rest) open below the library only once a file is ticked.

1. Tick at least one file, or upload one.
2. Check **Files to analyze**: **Continue** and **Suggest a method from my files and notes** stay greyed out until it lists a file.

## "I only have one file and see Analyze just one file?"

Evidano works best with several files, so a single file that is not a focus group triggers this dialog when you leave **Files and context** (with **Continue** or the method suggestion button), before anything is drafted.

1. Click **Upload more files**, or **Select more files** to go back to **Files and context** and tick more in the library.
2. Or click **Skip and analyze 1 file only** to go on with one file; you are not asked again for that file. Comparing groups still needs at least two files.
3. If you close the dialog, you stay on **Files and context** and nothing is drafted yet; tick more files in the library.

## "My PDF didn't analyze well"

Scanned or image-only PDFs have no selectable text, so there is nothing for the analysis to read.

1. Use a text-based PDF instead of a scan.
2. Or convert the scan to text first with [Image to Text](/ailyze-docs/prepare-research-data/convert-images-and-pdfs-to-text.md).
3. For interviews, upload DOCX for the best results.

## Still stuck?

* Try a different browser, or turn off aggressive ad-blockers, then upload again.
* Re-attempt with a smaller file to tell a size problem apart from a file-type problem.
* Contact support if it still won't work; Pro plans get faster responses. See [Plans, Limits & Credits](/ailyze-docs/reference/plans-limits-and-credits.md).